Terms and Conditions

At Jordans Jewellery, we understand the importance of satisfaction when purchasing pre-owned jewellery. Therefore, we offer a comprehensive return policy to ensure your peace of mind.

1. 30-Day Satisfaction Guarantee: We stand behind the quality and authenticity of our used jewellery. 

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange.

2. Condition of Return: The jewellery must be returned in its original condition, with all original packaging and tags intact. Any signs of wear or damage may result in a partial refund or refusal of the return.

3. Proof of Purchase: Please retain your proof of purchase (receipt or order confirmation) as it will be required for all returns or exchanges.

4. Return Process: To initiate a return, please contact us within 3 days of receiving your order.

5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

6. Refund Processing: Once your return is received and inspected, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used for the purchase.

If you have any questions or concerns about our return policy for used jewellery, please don't hesitate to contact us. 

We are here to assist you and ensure your shopping experience with us is exceptional."